B.Com. Accounting & Finance
8th Semester Syllabus
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MJC-16 : Business Communication
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Unit 1: Introduction to Business Communication
◦Characteristics of Effective Organizational Communication
◦Basic Forms of Communication
◦Process of Communication
◦Principles of Effective Business Communication
◦7 C's
Unit 2: Barriers to Communication
◦Facilitators to Communication
◦Effective Listening
◦Perception & Reality
◦Role of Opinion
◦Attitudes & Beliefs
◦Mal-functions of communication
◦Business Etiquettes
Unit 3: Channels of Communications
◦Formal
◦Informal
◦Rumour and informal communication Networks
◦Group Discussion
◦Paper Presentation
◦Speech
◦Debate
◦Quiz
◦Electronic Presentation
Unit 4: Forms of Business Communication
◦Written Communication
◦Oral Communication
◦Non verbal Communication
◦Technology of Business Communication
◦Peculiarities of Communication in Indian Organizations
◦Conflict Management
Unit 5: Conduct of Meeting
◦Agenda
◦Notice
◦Notes
◦Minutes
◦Office Memorandum
◦Office Orders
◦Press Release
◦Business Letter Writing-Need
◦Functions & Kinds
◦Layout of letter writing
◦Types of letter writing
◦Report writing- Problems
◦Organization and techniques of writing
Reference Books:
- N.S. Raghunathan & B. Santhanam, Business Communication, Margham Publications
- Rajendra Pal and Korlehalli - Essentials of Business Communication
- Sundar K- Business Communication, Vijay Nicole Imprints (P) Ltd
- Pillai and Bagawathi - Commercial correspondence and office management